Home Care Package (HCP) services

Experience personalised care and independence with Royal Freemasons

Promoting your independence

At Royal Freemasons, we understand the importance of maintaining your independence as you age. Our Home Care Package (HCP) services are designed to enhance your quality of life through personalised care that respects your autonomy. We understand that every individual’s needs are unique, and we tailor our services to meet those needs in a way that preserves your independence.

Enquire today

Phone us today
1300 176 925

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Enquire today

Curious about how our Home Care Package services can benefit you? Enquire now.

Need advice on how to use your Home Care Package?

Royal Freemasons offers free advice to help you understand and make the most of your Home Care Package.

Not sure how to get a Home Care Package?


If you’re unsure about how to apply for a Home Care Package, don’t worry – our team is here to assist you every step of the way.

Our clinical care


(insert diagram) - Home care team to advise

Explore our range of care services

Personal care

From assistance with grooming and bathing to dressing and mobility support, our highly trained caregivers are dedicated to helping you maintain your personal routines and sense of self.

Nursing services

Our qualified nursing professionals bring their expertise right to your doorstep, ensuring you receive the medical attention you need while remaining at home.

Domestic assistance

Our domestic assistance services cover a wide range of tasks, including housekeeping, laundry, and maintaining a clutter-free space, so you can enjoy a tidy and comfortable home.


Our transportation services ensure you can travel safely to medical appointments, social outings, and errands, helping you stay connected with your community.

Social support

Royal Freemasons’ compassionate caregivers provide companionship, engaging conversations, and support for social activities, so you can continue to enjoy meaningful connections.

Meal preparation

Taking into account your dietary preferences and restrictions, our meal preparation services ensure you have access to balanced and delicious meals.

Specialised medical assistance

For those with more complex medical needs, we offer specialised medical assistance designed to address specific health conditions and provide you with the support you need.

Individualised care

Our services are not one-size-fits-all. Instead, we take a personalised approach to design a care plan that caters to your specific circumstances, preferences, and goals.

Home care services in greater Melbourne

Our services are available across greater Melbourne, bringing quality care right to your doorstep. We’re committed to ensuring that you have access to excellent home care services, no matter where you’re located in the region.

Steps to access a Home Care Package

Accessing a Home Care Package has never been easier.

Step 1

Contact us for a free, no-obligation discussion.

Step 2
Our team will discuss your daily routine, preferences for care packages and any needs you might have.
Step 3
We’ll help you choose the right package that aligns with your care requirements.
Step 4
We’ll work closely with you to design a personalised care plan that outlines the services, schedules and any other additional support you require.
Step 5
Begin enjoying enhanced independent living with the support of our compassionate caregivers.

Funding options

Royal Freemasons offers a range of funding options to ensure that you can access the care and support you need.

Level 1

Level 1 HCP is designed for individuals with basic care requirements, providing essential support to help you remain independent at home.

Level 2

Offering more comprehensive care services, Level 2 HCP is ideal for those with low to moderate care needs.

Level 3

Suited for individuals with intermediate care needs, Level 3 HCP provides a higher level of support to enhance your daily living.

Level 4

Level 4 HCP is our highest level of care. This level caters to individuals with complex care needs, ensuring you receive the specialised assistance you require.

The range of services available includes care, support and clinical liaison so you can continue to live at home. We can work with you, so you have the best possible choice and flexibility in the way care and support are provided.


Our pricing is transparent and designed to accommodate various budgets. To view our pricing details, download our pricing table and discover the right fit for your needs.


How to switch your Home Care Package to Royal Freemasons

Considering changing HCP providers? Our team can assist you in making a smooth transition. Contact us today to discuss your requirements and understand how we can make the switch hassle-free.

How to switch your Home Care Package to Royal Freemasons

Considering changing HCP providers? Our team can assist you in making a smooth transition. Contact us today to discuss your requirements and understand how we can make the switch hassle-free.


Fred loves our home care services.

Watch Fred's testimony and experience the best care you deserve.

Fred loves our home care services.

Watch Fred's testimony and experience the best care you deserve.

Refer a friend and win

Group Of Senior Friends Meeting At Home For Coffee

Know someone who could benefit from our services? Refer a friend and you both could win exciting rewards. Contact us for more information on how you can participate in our referral program.


How do I qualify for a government-funded Home Care Package?
To qualify for a government-funded Home Care Package, you need to be assessed by the Aged Care Assessment Service (ACAS). Contact My Aged Care to request an ACAS assessment.

With My Aged Care, Home Care Packages are in your reach. The assessment process is designed to understand your requirements and ensure that you receive the appropriate level of care and support tailored to your individual needs. The ACAS assessment considers factors such as your health, daily activities, and any specific challenges you might face.

What is the difference between the various levels of Home Care Packages?
Home Care Packages are categorised into four levels (1 to 4) based on your care needs. Higher-level Home Care Packages provide more funding and support for individuals with more complex care requirements.
What’s not included in a government-funded Home Care Package?
While government-funded Home Care Packages offer a range of services to support individuals in their homes, there are certain items and services that are typically not covered by these packages. Some examples of expenses that may not be included in a government-funded Home Care Package are:

  • rent or mortgage payments
  • utility bills
  • food and groceries
  • home modifications
  • personal items
  • medications and medical equipment
  • travel expenses.

What are the differences between government-funded and private care services?
Differences between government-funded and private Home Care Packages include:

  • Funding source: Government-funded services are funded by the government, while private care services are funded directly by the individual or their family.
  • Services offered: Government-funded services are designed to provide essential care and support to help seniors maintain their independence at home. Private care services, meanwhile, offer a wider range of options, including specialised care services.
  • Choice of provider: Recipients of government-funded care packages may be limited to selecting providers who are registered with the government program. With private care, individuals have greater freedom to find a Home Care Package provider, allowing them to select services that best match their needs and preferences.
  • Flexibility: Private care services are generally more flexible and can be tailored to the individual’s unique requirements.
  • Waiting times: Access to government-funded care services often involves waiting times, as the availability of Home Care Packages can vary based on demand and priority. Private care services, on the other hand, can usually be arranged more quickly since they are not subject to the same waiting lists as government-funded programs.

How long does it take to be approved for a government-funded Home Care Package?
The approval process for a government-funded Home Care Package can vary based on several factors, including your location, the demand for packages in your area, how long you take to find an HCP provider, and your specific care needs. Generally, the process can take several months from the initial assessment to receiving an approved Home Care Package.

Why choose Royal Freemasons?


Consistent staff who know and understand you

You’ll see the same friendly faces every day, enabling us to better understand your needs, choices, goals and stories. We build personalised relationships with you and your loved ones, becoming an extended part of your family.


Making every day your best day

Throughout all aspects of our service delivery – from practical care to your daily activities, your specific choices are top of mind – all provided with a caring, timely and effective approach so that every day can be a great one.


Fostering connection and community

We understand the important of meaningful connections – every one of our locations and services strives to foster and drive community relationships so you can experience true sense of belonging.


A full spectrum of tailored services

Whatever your care needs are, we can meet them with our full suite of care services including retirement and independent living, home care, residential aged care,  dementia-specific care, aged care respite, transition care, wellness services and palliative care.


We’re driven for you, by people like you

As a registered non-profit organisation, any profits received are invested back into care and service delivery so we can continue to meet your needs in a sustainable way.


150 years of experience and understanding

Since 1867, caring for Victorians that may need a little a bit more support to live their best day in continue to live secure, dignified and rewarding lives.